Customer Service
Here you will find answers to your questions about shopping on the Alue site, your order, payment options and more. If your question is not answered, feel free to contact us at info@alueoptics.com.
Checkout
We have aimed to make the Alue online shop as easy to use as possible. Please review your order before checking out as to prevent any errors. If you do make a mistake in your order, please let us know immediately by emailing us at info@alueoptics.com and we will do everything we can to fix it!
Shipping
All shipping and returns are free of charge. For our free shipping in the continental United States we use UPS Ground. For Hawaii, Alaska and international locations we use USPS. Following credit card authorization and verification, you will receive your Alues within approximately 4-8 business days. Please note; our shipping warehouse is located in New England. If your shipping address is in the Northeast, you will generally receive your package within 1-3 days. Expedited shipping methods are available for an additional charge.
International Shipping
We ship to most locations internationally via USPS. The customer is responsible for paying any resulting customs tariffs, duties or VAT (value added tax) on international shipments. Free returns are not offered for international shipments.
Payment
We accept the following forms of payment: Visa, MasterCard, American Express and Discover.
Sales Tax
Applicable sales tax will be charged to all purchases shipping to Connecticut.
Returns & Exchanges
We want you and your eyes to be happy with your purchase. If for any reason you are not satisfied with your purchase, Alue will provide a refund for the purchase price of the item(s) returned. Simply return the item(s) within 15 days of the receipt of your shipment. Any returned item must be in its original condition and in its original retail packaging.
Free Returns: We offer free returns for all items shipped in the continental United States. Please email info@alueoptics.com regarding your return and we will reply with a shipping label. Print the shipping label and drop the package off at a UPS location.
Return Notification: Once we receive your return package, we will send you an email notifying you of your return. This email will be sent to the email address as provided on your original order. Please note that credit may take 2 billing cycles to show on your bank statement depending upon your credit card issuer.